Each year, for as long as I can remember, I have dutifully paid my money to Darlene Chambers to register my vehicles in Somervell County. I have never met Darlene Chambers. I have never even seen Darlene Chambers while visiting the tax office. If Darlene Chambers was there, did she witness the poor customer service I have received on more than one occasion?
If I am the only resident of Somervell County to suffer the incompetence and lack of professionalism shown by the Tax Collector’s Office, then I must find out what I have done wrong. If I am not the only resident who has experienced less than excellent customer service from the Tax Collector’s Office, then I must find out why it continues.