Volunteers Needed to Help Nursing Home and Assisted Living Residents 


April 27, 2012 - The North Central Texas Council of Governments’ (NCTCOG) Area Agency on Aging Ombudsman Program has immediate need for warm-hearted volunteers to help residents of nursing and assisted living facilities throughout Hood, Erath and Somervell counties.  Ombudsmen advocate for residents’ rights including, but not limited to, dependable and consistent care and an environment that promotes the residents’ dignity, self-determination, and communication.


Volunteer Ombudsmen also receive and investigate complaints made by, or on behalf of, residents or their families. Since many residents do not receive regular visitors or have close relatives, it may be difficult for them to enlist advocates. Volunteer Ombudsmen serve as advocates for all residents, connecting them to their broader communities, affirming their rights, and assisting them in resolving concerns.


No prior experience is required to serve as a volunteer ombudsman, but volunteers must be at least 18 years of age and complete a free training course that consists of both classroom study and training at local nursing homes, lasting up to 34 contact hours.  After training, volunteers serve an internship, working two to three hours per week in their assigned facility.  Hours are flexible and are determined by each volunteer. Volunteer Ombudsman certification training will be held locally in June.


If you have two hours per week to make a difference in someone's life, please contact Pat Borgfeldt, Area Agency on Aging, (817) 360-0984 or E-mail Pat Borgfeldt at PBorgfeldt@nctcog.org  for more information.



About the North Central Texas Council of Governments


NCTCOG is a voluntary association of local governments established in 1966 to assist local governments in planning for common needs, cooperating for mutual benefit, and coordinating for sound regional development. NCTCOG’s purpose is to strengthen both the individual and collective power of local governments and to help them recognize regional opportunities, eliminate unnecessary duplication, and make joint decisions.


NCTCOG serves a 16-county region of North Central Texas, which is centered around the two urban areas of Dallas and Fort Worth.  Currently, NCTCOG has 233 member governments, including 16 counties, 165 cities, 23 school districts, and 29 special districts.