The Holiday Inn Express & Suites Glen Rose has been awarded the coveted InterContinental Hotels Group’s (IHG) 2012 Torchbearer Award for its second year of eligibility.
Measured by a stringent system of guest satisfaction scores and service excellence, the Torchbearer award is regarded as the highest honor in the IHG organization. Torchbearer awardees rank among the top 3 percent of all IHG properties in North America and are considered the “best of the best”. ??Chosen from over 4,400 prominent IHG hotels, the staff at Holiday Inn Express & Suites Glen Rose is not only humbled by this achievement, but has also renewed its commitment to service excellence.
“It’s all about our guests,” explains Steven Garcia, the hotel’s General Manager. “Traditional Texas Hospitality; it’s what we do. It’s our passion”
The Torchbearer Awards were presented during the 2012 IHG Americas Investors & Leadership Conference in Orlando, Fla. Oct. 23-24. The celebration dinner was held at The Peabody Hotel – Orlando.
“It’s was an honor to once again accept this award on behalf of such a talented, customer-focused staff”, explains Jerry Sheaks, the hotel’s owner. “But, above all, it’s a privilege to serve our guests?each and everyone is like family.”